Refund Policy

All of our products are digital items delivered directly within the Roblox platform. Because of the nature of digital goods, our refund policy is limited. Please read it carefully before purchasing.

1 General Policy

• Refunds are not offered for completed purchases.
• A refund will only be granted if the item was not delivered due to an error on our part.
• All products are digital and delivered directly by us within Roblox.

2 Customer Responsibilities

• It is the customer's responsibility to provide accurate information (such as Roblox username and email) during checkout.
• Failure to provide correct details may result in non-delivery, which does not qualify for a refund.
• If a customer is unable to pick up or access their item, no refund will be provided.

3 Delivery Timeframes

• Delivery times vary based on staff availability and order queue.
• If you do not receive your item within the stated timeframe, contact us before assuming non-delivery.
• We will investigate and resolve genuine non-delivery cases as quickly as possible.

4 Chargebacks

• Initiating a chargeback for an order that was successfully delivered is considered fraudulent and may result in a permanent ban from our platform.
• If you have a concern about a charge, please contact us first � we are happy to resolve issues directly.

5 Requesting a Refund

If you believe you are eligible for a refund based on the criteria above, contact us within 72 hours of your order date with your order ID and details of the issue.